Live @ The 415 Help

CONNECTING TO LIVE @ THE 415

Through our website


STEP 1
At the concert start time, navigate to our Live @ The 415 page: www.kerrytownconcerthouse.com/live-at-the-415/

STEP 2
The video should be the first thing you see on your screen (below the menu bar)

Note: If you’re not seeing the video, don’t worry!  Just like in-person concerts, online concerts don’t always start on time.  Try refreshing the page a few times, or come back in 5 minutes and refresh again.

STEP 3
Press play (circled in red in the image above).

Through YOUTUBE

STEP 1
At the concert start time, navigate to our YouTube channel: youtube.com/kerrytownconcerthouse

Note: If you’re not seeing the video, don’t worry!  Just like in-person concerts, online concerts don’t always start on time.  Try refreshing the page a few times, or come back in 5 minutes and refresh again.

STEP 2
Scroll down below the header banner (a photo of the House) and find the title of the concert and click it to open the video. Keep in mind, you may have to scroll for longer than you think to find the video, but it will be there!

STEP 3
To open the video in full screen, hover over the bottom-right corner of the video and click the full screen icon.

WATCH FROM YOUR TV

STEP 1
Navigate to, and open, the YouTube app on your Smart TV (via Apple TV, Amazon Fire Stick, Roku Stick, etc.).

STEP 2
Use the search function in the app to search for “Kerrytown Concert House” to find and select our YouTube channel.

STEP 3
Once you have selected our YouTube channel, scroll through the videos to find and select the concert you’d like to watch.

Troubleshooting

HAVING PROBLEMS WITH THE CONNECTION?

  • Connection issues are somewhat normal with live streams!  The quality of the feed varies for a multitude of reasons – from the speed of the artist’s internet to how many other live streams are happening at the time.
  • Try refreshing the page or restarting the stream if your feed freezes or is choppy.  If this doesn’t fix the problem, it is most likely an issue beyond our control, in which case we humbly ask for your patience as we wait for it to resolve itself!
  • Not all internet browsers are created equal – Google Chrome is the best browser to use for an uninterrupted stream and Safari is the most problematic.

KEEP IN MIND…

  • Just like in-person concerts, online concerts don’t always start on time!  If you’re not seeing the video, don’t worry!  Just try refreshing the page a few times or come back in 5 minutes.
  • Not all concerts are live!  For artists that don’t have the capability to stream, or for larger groups that can’t risk gathering together during these times, we are excited to offer a pre-recorded performance or recording from one of their past shows instead.